frequently asked questions

Custom Stamps
Q: What is a proof?
Q: How many proofs do I get per order?
Q: I ordered a custom stamp but would like to make a change to my request. What do I do?
Q: How long does it take a custom stamp from order to my doorstep?
Q: I need a custom stamp by a certain date. Can you get it to me in time?

Ordering
Q: What forms of payment do you accept?
Q: What is your refund policy?
Q: What is your return policy?

Shipping
Q: How much does shipping cost?
Q: Will you email me when my order ships?
Q: How do I add insurance to my order?

Stamping
Q: Does every stamp come with its own stamp pad?
Q: I need to have an exact placement of my stamped image. What’s the best way to do this?

Planner Inserts
Q: Why don’t A5 and American Half-Page Inserts Print two-to-a-page?
Q: I’m trying to print my inserts in the full-page, half-page or A5 size, but they don’t line up when I print on both sides of the paper. How can I fix this?

Blog
Have a question? Ask us here!

Legal Notes
Q: Can I sell cards or projects with your images on them? OR What is your Angel Policy?
Q: When I order a custom stamp, who retains the rights to the design?
Q: I have a logo or brand name that I would like to make into stamp. Will you make it?
Q: Is the material on your website protected by copyright?

Wholesale
Q: My business would like to sell your stamps or a custom design by ThingsCrafted to our customers. Do you sell at wholesale prices to retailers?

Custom Stamps

Q: What is a proof?

A: A proof is a preliminary copy of the design that was made by the designer in accordance with the customer’s requests from the order. This first version of the design is then sent to the customer for review, where they can either (1) approve it, (2) request small changes and approve it or (3) request large changes and purchase another proof (changes in the concept of the stamp or requiring more than 15 minutes of additional design work will necessitate another proof). The entire idea of a proof is to make sure the customer is happy with the design direction and to move towards creating a final, completed product. For more information about returns and refunds, click here.

Q: How many proofs do I get per order?

A: You receive one proof per custom stamp per order. Each custom stamp comes with one proof; additional proofs cost $10 and are necessary if there is a change in concept of the design or the customer requests extensive changes requiring more than 15 minutes of extra design time. An extra proof will be decided on a case-by-case basis, but these are the general guidelines. The designer will request an extra proof purchase be made before preforming extensive changes to an initial design – there will never be additional fees imposed after the design process is complete (unless previously discussed, i.e. a change in stamp size or ordering multiples of the same stamp).

Q: I ordered a custom stamp but would like to make a change to my request. What do I do?

A: Please email us immediately at hello@thingscrafted.com (or use our form on the contact page) with your request. The sooner you can let us know, the more likely we will be able to accommodate your request. We like to work quickly and efficiently, so letting us know as soon as possible is the best for everyone.

Q: How long does it take a custom stamp from order to my doorstep?

A: A custom stamp is a customized process, so time can vary depending on intricacy of the design, time for proof approval, manufacturing and shipping times. We aim to have your stamp sent of to be manufactured in 5 business days (allowing two business days for design and three for proof approval and changes) and will ship out your stamp next (if not same) business day we receive it from the stamp maker. We aim to have your stamp to you in 10 business days, but please allow some flexibility for shipping times – weather and time of the year can greatly affect these.

Q: I need a custom stamp by a certain date. Can you get it to me in time?

A: Each stamp is unique, and therefore each rushed situation is unique. Please contact us and let us know if you have a job with a specific deadline, and we will do everything we can to get the stamp to you in time. Please be aware that this may include additional shipping or rush fees, depending on the necessary speed of the timeline. Don’t worry, though – we will never charge you for fees we don’t discuss with you beforehand.

Ordering

Q: What forms of payment do you accept?

A: We accept Paypal and Visa, Mastercard, American Express and Discover Card through Paypal Payments. You do not have to have a Paypal account in order to use Paypal checkout. This is our only method of payment as we begin this business adventure in order to keep costs low, make security a top priority and provide protection for you, the customer, and us, the business owners. We do not accept COD, mailed checks or cash as payment.

Q: What is your refund policy?

A: We want you to be absolutely happy with your order and will gladly provide a 100% refund of your order before shipment if there is no custom design involved. To request a refund, please email us immediately at hello@thingscrafted.com. If the order involves a custom stamp or has already shipped, it will fall into the return category (see next question!).

Q: What is your return policy?

A: We have a multi-faceted return policy to assure your happiness with every product offered in our store.

  • Digital Products Return Policy: Please read our Digital Product FAQs and contact us to let us know if you have any issues or questions about our products that aren’t covered on this page. We will do everything in our power to provide you with the best support and help you with technical difficulties. If you are not satisfied with your purchase after troubleshooting, we offer a 30-day 100% money back (via the same payment method) promise.
  • Non-Custom Products Return Policy: For physical (but not custom) products, we offer a 30-day 100% money back (via the same payment method) promise. Please let us know if a particular item is not working out (any details you can provide us can help make our products better!), and we will accept any merchandise that is still in great condition if you ship it back to us at ThingsCrafted, 3673 Lexington Ave N, Ste H-2 #317, St. Paul, MN 55126. We will refund or replace any defective merchandise – please let us know by contacting us if there are any problems!
  • Custom Products Return Policy: Custom products are refundable (see above question) up until the first proof has been sent to the customer. If the customer is not happy with a proof and wishes to cancel the sale instead of approving the item, the customer will receive a partial refund (the cost of the item and shipping, if applicable, minus a $15 design fee). Extra Proofs are non-refundable once the additional proof is sent to the customer. After the stamp design is approved by the customer, it is our responsibility and promise to produce the design as approved and ship it to you. Approved custom products are not returnable. If there is a defect or problem with the order, please contact us and we will always work to make sure you’re happy with your purchase!

Shipping

Q: How much does shipping cost?

A: We, by default, ship flat-rate USPS mail – Priority Padded Envelopes for those in the US for $5.70 and First Class Padded Envelopes for International customers for $16.00. For orders over $99 USD, we offer free US shipping and discounted ($10 off!) international shipping. If you have questions about shipping or wish to add insurance or expedited shipping, please contact us for more information.

Q: Will you email me when my order ships?

A: Yes, we will! We will also include a tracking code, if applicable.

Q: How do I add insurance to my order?

A: Please contact us and let us know what you would like to add shipping insurance to your order. We will bill you separately for this insurance at the time of order shipment.

Stamping

Q: Does every stamp come with its own stamp pad?

A: No, only self-inking stamps come with their own stamp pad. You will need to purchase an ink pad separately for wood-handled and wood block stamps. We sell several of our favorite ink pads here, but any ink pad meant for rubber stamps should work.

Q: I need to have an exact placement of my stamped image. What’s the best way to do this?

A: Use a tool that is meant for stamp alignment like a Stamp-a-ma-jig. This is a video showing how one works – it’s an invaluable tool for an project where you need specific placement or are stamping many of the same image!

Planner Inserts

Q: Why don’t A5 and American Half-Page Inserts Print two-to-a-page?

A: The reason why American half-page inserts and A5 inserts are printed one to a page is actually because of printers. In order to have inserts two-to-a-page at that size, the design would have to have a very large border around it to allow for different printers and their printing areas. You’d end up losing a total of an inch of space vertically and an inch and a half horizontally just to make up for the printing margin that most printers require. That’s why half-page sheets are traditionally printed one-to-a-page – it allows the design to go all the way to the edges. It seems like that’s the preferred way for people to print half-page designs. If there’s a demand out there for reformatting them to fit two-on-a-page, I’m definitely willing to spend some time on it. Please let us know if you would like us to explore this type of design by dropping us a note on our contact page.

Q: I’m trying to print my inserts in the full-page, half-page or A5 size, but they don’t line up when I print on both sides of the paper. How can I fix this?

A: This is something that a few people run into with their printers. Some do printers it, and some don’t. In fact, mine does it. When the printer goes to print on your sheet of paper, it usually “favors” on side of the paper, printing closer to one edge and farther from the other even though the file is completely symmetrical. When you print on the back and the printer again “favors” the same side, it ends up being twice as off as it would if you just printed one side.

There’s an easy way to get around this for printers that do this – just rotate the second page in the PDF document so that it’s upside-down. (Here’s how to rotate a page in a PDF if you aren’t familiar.) That way, when the printer prints, it will still favor a side, but the images will land on top of one another.

Blog

Have a question? Ask us here!

Legal Notes

Q: Can I sell cards or projects with your images on them? OR What is your Angel Policy?

A: Yes, you can sell cards or projects with our images on them as long as you use our Angel Policy. Our Angel Policy: On cards or projects intended for resale, it must be noted somewhere on the item (i.e. the back of a card or a bottom of a bag) that the image is ©ThingsCrafted.

Q: When I order a custom stamp, who retains the rights to the design?

A: Since ThingsCrafted designs the stamp, ThingsCrafted are entitled to the rights of the stamp unless another agreement has been previously been arranged between the customer and ThingsCrafted. ThingsCrafted reserves the right to reproduce their own designs in any form at any time.

Q: I have a logo or brand name that I would like to make into stamp. Will you make it?

A: We will not reproduce copyrighted material unless the customer can provide proof that they own the copyright or have express written permission to reproduce the material in stamp form. In this case, the copyright holder maintains the rights to the image throughout the entire process.

Q: Is the material on your website protected by copyright?

A: Yes, all content on our website and designs that we produce are protected under a Creative Commons license.

Creative Commons License
This website and its content by ThingsCrafted is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Wholesale

Q: My business would like to sell your stamps or a custom design by ThingsCrafted to our customers. Do you sell at wholesale prices to retailers?

A: Yes! Please contact us via our contact form.

We're taking a break from ThingsCrafted to pursue our next great adventure, LuLaRoe! Come check my online boutique here: https://www.facebook.com/groups/LuLaRoewithBritta You may continue to purchase planner inserts via the shop, but for now we're taking a break from making custom stamps. :) Thank you so much for your support and love! If you want to get in contact with us, contact me at britta.daczyk(at)gmail(dot)com. <3